“The history of PR is… a history of a battle for what is reality and how people will see and understand reality.” — Stewart Ewen
With the explosive growth of social media in recent years, it’s clear that reputation management continues to grow in importance. Yet, how does one make an effective campaign for reputation management? Launching effective marketing campaigns comes down to establishing specific objectives and being consistent with your consumer base.
Establishing Specific Objectives
Establishing a clear objective can greatly help the process of launching a marketing campaign. As this article by PRNEWS explains, defining what you are trying to accomplish, and the audience you are attempting to reach leads to more focused intelligence gathering. This intelligence leads to a better understanding of, “where people are coming from, what they feel, what makes them feel that way, and what you can do about it.” While this information is often subjective, being aware of it aids in addressing common customer experience issues.
To further aid in this process, this article by Wrike gives a comprehensive explanation of what marketing metrics are, why they matter, and how to identify them. It also provides a list of examples of key marketing metrics for building an effective portfolio.
Using the Best Management & Reporting Tools Matters
Once you have established goals and gathered information, consistency and the right tools are needed to effectively measure what people think of your brand. Using the gathered information, requesting feedback, and consistently being in tune with your customer base leads to higher engagement and creates further opportunities to grow your brand. Although there are many tools that track and analyze data, this article by Forbes Advisor provides a list of the 5 best social media management tools. When these tools are used alongside the mentioned gathering and implementation of information, launching and sustaining an effective campaign with a positive reputation is easier to manage.
With an increased emphasis on the importance of reputation management, launching an effective marketing campaign requires having specific objectives, gathering both subjective and hard data, using tools to measure what people think of your brand, and addressing common customer issues. Lastly, consistently using this information to stay on top of the trends and wants of your audience will ensure the growth of your brand’s reputation.
#Brand #Reputation #Growth